Destination guide

How to Avoid Roaming Charges in Hong Kong (2026)

Hong Kong is one of the easiest places to stay connected cheaply — if you skip roaming and use an eSIM. Here is exactly how.

Updated June 2026Prices verified weekly

How to avoid roaming

CMHK delivers 180 Mbps in Hong Kong. AT&T charges $10/day to roam on that same infrastructure. Airalo offers 10GB for $15.99 — same towers, $24 saved over 4 days.

June 2026 verified1+ networksFrom $0.86/GB4 providers comparedUpdated June 2026

! Danger

US carriers charge $10/day or $2.05/MB for data roaming in Hong Kong. A single week of casual phone use costs $70–200+.

&check; Solution

A travel eSIM from Airalo connects to CMHK's 5G network at $0.86/GB. Same towers, same coverage, no roaming middleman.

Skip roaming and keep connectivity in Hong Kong

AT&T charges $10 per day in Hong Kong. Verizon TravelPass runs the same $10 per day. A 4-day trip costs $40 on either carrier — and per-MB rates without a plan reach $2.05/MB. A travel eSIM on CMHK covers 10GB for $15.99, using the same towers at a fraction of the cost.

Before departure: open Settings and disable cellular data roaming. Install your eSIM while on home WiFi — QR code delivery takes under 60 seconds. After landing in Hong Kong, set the eSIM as your primary data line. It connects to CMHK within minutes. Save 999 (Hong Kong emergency number) in your phone. Pack a Type G adapter for charging. Your home SIM stays in the device for calls and texts over WiFi.

What AT&T and Verizon charge in Hong Kong

Scrolling Instagram for 30 minutes uses 150 MB of data. At $2.05/MB on CMHK in Hong Kong, that single session costs $307.50. A quick check of TikTok adds another 200 MB — $410 more. Social media alone can generate $700+ in roaming charges before lunch on the first day. Over 4 days, the per-MB total reaches $8. The same browsing on an eSIM costs a fraction of $15.99 for 10GB on CMHK. Disable roaming before you post that first travel photo.

Per-task roaming charges in Hong Kong

Roaming vs eSIM cost per activity in Hong Kong (AT&T $2.05/MB vs eSIM at $$0.86/GB)
Activity	Data Used	Roaming Cost	eSIM Cost
Send WhatsApp photo	3 MB	$6.15	$0.00
10 min Google Maps	5 MB	$10.25	$0.00
10 min Instagram scrolling	50 MB	$102.50	$0.04
Send email with photo	3 MB	$6.15	$0.00
30 min Spotify	45 MB	$92.25	$0.04
Check Google Translate (10 queries)	2 MB	$4.10	$0.00

Daily roaming math for Hong Kong

A student spending a month in Hong Kong on AT&T faces $300 in roaming charges. That is $300 just for data, billed $10/day on CMHK. A month of AT&T roaming costs more than a week of shared accommodation in most cities. A 30-day eSIM on CMHK covers 20GB for $25.99 — saving $274.01 on a student budget. Students studying abroad or doing extended research trips should install an eSIM before departure. The carrier markup is not a student discount — it is the same $10/day regardless of age, budget, or trip purpose.

What your carrier charges in Hong Kong

AT&T International Day Pass charges $10/day in Hong Kong. Verizon TravelPass charges $10/day. Both connect through CMHK and offer the same coverage map. T-Mobile includes international data on most plans, but throttles speeds to 256 Kbps — slow enough that Google Maps tiles fail to load and ride-hailing apps time out. All three carriers use CMHK's towers in Hong Kong. None of them operate their own infrastructure here. The $10/day fee pays for the billing agreement between your home carrier and CMHK, not for better signal or faster speeds. CMHK delivers 180 Mbps to local subscribers and eSIM users alike. A Hong Kong eSIM on CMHK costs $15.99 for 10GB — the same network, the same towers, at $1.30/GB instead of $10/day.

Why roaming charges start at landing in Hong Kong

AT&T's International Day Pass in Hong Kong is not truly unlimited. Your domestic data cap applies to roaming — once exceeded, AT&T throttles your connection to 128 Kbps on CMHK's network. At 128 Kbps, Google Maps tiles load in 20-30 seconds. Ride-hailing apps time out. Video calls are unusable. The $10/day charge does not pause when throttling starts — you pay the full daily rate for slow-speed access. Travelers with lower domestic data plans hit the throttle fastest. An eSIM provides a dedicated data allocation on CMHK that does not interact with your domestic cap. 10GB at $15.99 gives you a separate data balance that does not depend on what you used before your trip.

Silent data drains that trigger roaming in Hong Kong

Location Services on your phone ping CMHK's towers every few minutes in Hong Kong. Find My, Maps, Weather, and ride-hailing apps all request location data in the background. Each ping transfers 0.5-2 MB. Over a full day, location pings accumulate 10-30 MB of silent cellular data. At $2.05/MB, that is $20-60 per day in charges you never authorized. Disable location services for non-essential apps before landing: Settings > Privacy > Location Services > review each app. Keep Maps and emergency services active, disable everything else. An eSIM on CMHK at $3.99 for 1GB routes these pings through flat-rate data instead of AT&T's per-MB billing.

Airport SIM markup explained for Hong Kong

Airport SIM counters at Hong Kong International (HKG) serve travelers speaking dozens of languages. If the agent does not speak yours, selecting the right plan — data volume, duration, international calling — becomes guesswork. Travelers regularly leave the counter with the wrong plan or an overpriced add-on they did not need. An eSIM purchase happens in your native language before you board. Compare plans, read the terms, select the right data volume for 4 days in Hong Kong. 10GB on CMHK costs $15.99 — priced, selected, and confirmed before your flight. No translation required at the counter.

Pre-departure eSIM setup for Hong Kong

! Do this before step 2

Disable data roaming on your home SIM first. If your home SIM is still roaming-enabled when your eSIM activates, your carrier can charge both lines simultaneously. Settings → Cellular → Cellular Data Options → Data Roaming: OFF.

Disable data roaming on your home SIM

Go to Settings › Cellular › Cellular Data Options and turn Data Roaming OFF. This is the most critical step. Skipping it means Hong Kong roaming charges can still hit your home carrier bill.

Buy a travel eSIM

Get a plan from Airalo at $0.86/GB. Do this at home on WiFi before you fly — QR code delivery takes under 60 seconds.

Install the eSIM profile

Open phone Settings › Cellular › Add eSIM. Scan the QR code or tap the install link in your confirmation email.

Set eSIM as default data on arrival

After landing in Hong Kong, go to Settings › Cellular and set your travel eSIM as the primary data line. It connects to CMHK within minutes.

Keep home SIM for calls via WiFi Calling

Your home number stays reachable for free over WiFi. You pay eSIM rates for data — 85–95% less than roaming.

Need help with device compatibility? Check eSIM compatible phones or our how eSIMs work guide before purchasing.

Device configuration guide for Hong Kong

Dual-SIM phones traveling to Hong Kong require explicit data line assignment to avoid accidental roaming charges. After installing your Hong Kong eSIM, go to your phone's SIM settings and confirm that: (1) Mobile data is set to your eSIM line, not your home SIM. (2) Your home SIM has data roaming disabled as a backup protection. (3) Auto-switch or adaptive data routing is turned off. These three settings together prevent AT&T from charging through CMHK if your phone briefly loses the eSIM connection. Your home SIM stays enabled for calls and texts over WiFi. The eSIM handles all cellular data on CMHK at $3.99 for 1GB. 5G is available on CMHK — your device connects automatically if your plan includes 5G access.

eSIM providers that cover Hong Kong

eSIM alternatives

Best eSIM providers for Hong Kong

Ranked by price, coverage, and reliability in Hong Kong.

eSIM providers for Hong Kong, verified June 2026
Provider	Rating	Countries	From	Best for	Actions
Airalo#1 Pick	4.8 out of 5 stars4.8	200+	$4.50/GB	Best Overall	Get Airalo →Review
Nomad	4.4 out of 5 stars4.4	112+	$3.00/GB	Best Budget	Get Nomad →Review
Saily	4.5 out of 5 stars4.5	150+	$3.99/GB	Best Privacy	Get Saily →Review
Holafly	4.6 out of 5 stars4.6	178+	$2.99/day	Best Unlimited	Get Holafly →Review

Prices verified June 2026By AvoidRoaming Guides

We earn a commission when you purchase through links on this page. It does not change our rankings or the price you pay.

Provider pick

Why Airalo for Hong Kong

Trip cancellations happen. Airalo offers 14-day refund. AT&T's International Day Pass charges $10 the moment your phone touches CMHK's network in Hong Kong — no refund for days you leave early, no credit for data you did not use. If your 4-day trip shortens to 3 days, AT&T still charges for every day your phone connected. Airalo's 10GB plan at $15.99 provides a fixed allocation without per-day billing. Unused data does not generate additional charges. Review cancellation terms before purchasing any eSIM plan for Hong Kong.

Networks

Tower coverage in Hong Kong

These are the carrier networks that bill your home operator $10 per day when you roam in Hong Kong: CMHK. Airalo and the other 3 eSIM providers compared here connect through CMHK — the same towers, the same signal, zero carrier roaming markup. AT&T International Day Pass and Verizon TravelPass use this exact same CMHK infrastructure when they charge $10 per day. The charge is for the billing relationship, not the signal. Hong Kong eSIM plans on CMHK start at $3.99 for 1GB — the same network access for a fraction of the carrier roaming price.

Mobile networks in Hong Kong — eSIM-compatible carriers, June 2026
Operator	Types
CMHK	5G

Network coverage data verified June 2026.

Speed

What speeds to expect from eSIM in Hong Kong

Hong Kong has widespread 5G coverage through CMHK. Extensive 5G coverage across the territory including MTR stations. 5G speeds in major cities reach well above the 180 Mbps country average. AT&T charges $10 per day to access this 5G network via roaming. An eSIM connects to the same 5G towers at $3.99 for 1GB. The network is identical — only the billing changes.

Connectivity

Hotel WiFi and hotspots in Hong Kong

Hotel WiFi in Hong Kong rates as excellent — Free WiFi in MTR stations, malls, and most restaurants; Wi-Fi.HK government program. The problem starts when the connection drops. Your phone falls back to CMHK through your home SIM, and AT&T charges $10 the moment it connects. One dropped WiFi session during a video call triggers a full day charge. Over 4 days of unreliable hotel WiFi, you risk 4 separate $10 charges totaling $40. An eSIM on CMHK makes every fallback free — 10GB for $15.99 covers the entire trip without worrying about WiFi stability.

Privacy

Privacy and VPN usage in Hong Kong

Hong Kong places no restrictions on VPN usage. No internet censorship; all international services accessible. Travelers can run any VPN provider on CMHK's network without interference. This matters because WiFi availability is excellent — and every unsecured WiFi connection exposes banking credentials, email passwords, and payment details. An eSIM on CMHK at $3.99 for 1GB provides a private cellular connection that is inherently more secure than public WiFi. Layer your VPN on top of the eSIM connection for maximum privacy. This combination eliminates both AT&T's $10/day roaming charge and the security risks of relying on hotel WiFi.

Pricing

eSIM cost breakdown for Hong Kong

What a travel eSIM costs in Hong Kong versus carrier roaming.

Without a plan, AT&T International Day Pass costs $10/day in Hong Kong. A 4-day trip totals $40. Verizon TravelPass bills the same $40 for identical access. Per-MB rates without any pass run $2.05/MB — one hour of background use can exceed $200. Airalo's 10GB plan covers the same 4 days at $15.99, saving $24 (60%) against AT&T on the same Hong Kong carrier infrastructure. Plan breakdown by tier: 1GB: $3.99 ($3.99/GB), 3GB: $7.49 ($2.50/GB), 5GB: $10.49 ($2.10/GB), 10GB: $15.99 ($1.60/GB), 20GB: $25.99 ($1.30/GB). Unlimited daily data starts at $3.49/day with 2GB at full speed before throttling. The best per-GB rate sits at the 20GB tier — $1.30/GB.

Travel eSIM plan pricing for Hong Kong — verified June 2026
Data	eSIM Price	Per GB
1GB	$3.99	$3.99
3GB	$7.49	$2.50
5GB	$10.49	$2.10
10GB	$15.99	$1.60
20GB	$25.99	$1.30
Unlimited / day	$3.49/day	—

Prices sourced from provider websites and updated weekly.

Pricing verified June 2026

Multi-country

Visiting more than just Hong Kong?

AT&T charges $10/day per country. Crossing from Hong Kong into Afghanistan, Armenia, and Azerbaijan resets that daily charge for each border. A Asia trip through 3 countries costs $30/day in AT&T International Day Pass fees — $10 per country, per day. Regional eSIM bundles cover multiple Asia countries under a single plan. One purchase, one activation, zero border penalties. Individual country eSIM rates: Afghanistan: $102.90 for 20GB; Armenia: $46.56 for 20GB; Azerbaijan: $38.77 for 20GB. A regional plan often costs less than two days of multi-country AT&T roaming. Check regional bundle availability before booking country-specific plans for multi-stop Asia trips.

Local tips

Ground-level tips for Hong Kong

What your carrier does not tell you about Hong Kong: Local prepaid SIMs run $6-15 for 5-10GB / 30 days. eSIM plans at $3.99 for 1GB remove the store visit. Airport SIM cards cost roughly $8-20 for 6-15GB / 7-30 days. eSIM plans start lower and activate before you land. Airport SIM counter wait times run 5-10 min. Octopus card for transit and payments works on Apple Watch and phones alongside eSIM.

Timing

Peak season connectivity in Hong Kong

The weeks just before and after Oct-Dec and Mar-Apr offer the best travel conditions in Hong Kong. Crowds thin, prices drop, and CMHK's network handles fewer simultaneous connections. AT&T still charges $10/day during shoulder season — roaming rates ignore the calendar entirely. Verizon TravelPass costs the same $10 whether you visit during peak or shoulder weeks. Autumn (October-December) has best weather; Chinese New Year and Easter bring crowds. Shoulder season travelers save on accommodation but often forget about connectivity costs. A 10GB eSIM at $15.99 locks in a flat rate on CMHK regardless of when you travel. Plan the eSIM purchase alongside your flight booking.

Avoid these

How travelers accidentally trigger roaming in Hong Kong

Forgot to disable roaming

Data roaming left on triggers AT&T's $10/day charge the moment your phone connects to CMHK in Hong Kong. One push notification activates the full daily charge. Disable it in Settings before boarding, not after landing.

WiFi Assist left on

iOS WiFi Assist automatically switches to cellular when hotel WiFi weakens. In Hong Kong, this routes data through your home SIM on CMHK, triggering AT&T's $10/day charge mid-session. Disable WiFi Assist under Settings > Cellular before departure.

Day pass midnight reset misunderstood

AT&T's $10/day pass resets at midnight HKT (UTC+8) time — not local time in Hong Kong. Landing at 10pm local time can trigger two separate $10 charges before you sleep. An eSIM on CMHK at $3.99 has no midnight reset.

Not pre-installing the eSIM

An eSIM requires WiFi to scan and install the QR code. Trying to install at Hong Kong International (HKG) means competing for congested airport WiFi under time pressure. Install the eSIM at home, 5-7 days before departure.

Leaving roaming on just in case

Keeping roaming on "just in case" costs $10/day on CMHK whether you use any data or not. A single background push notification triggers the full charge. There is no safe way to leave roaming on while avoiding the fee in Hong Kong.

The bottom line

Our take on roaming in Hong Kong

AT&T charges $10 per day in Hong Kong regardless of how much data you use. One megabyte or ten gigabytes — same $10 on CMHK. An eSIM charges by the gigabyte: the 20GB plan costs $1.30/GB on CMHK. Moderate users who consume 500 MB per day pay the full daily AT&T rate for data they barely use. An eSIM at $15.99 for 10GB matches your actual usage instead of charging a flat daily rate. Over 4 days, the per-GB approach saves $24.01 against AT&T's flat daily charge.

Before you fly

Your pre-trip checklist for Hong Kong

Disable data roaming: Settings > Cellular > Data Roaming OFF (do this before departure).

Install a Hong Kong eSIM while on home WiFi — plans from $3.99 for 1GB on CMHK.

Save 999 as Hong Kong's emergency number in your contacts.

Pack a Type G power adapter for Hong Kong.

Local currency is HKD (HK$).

Time zone: HKT (UTC+8). Adjust your phone clock on arrival.

After landing at Hong Kong International (HKG): turn off airplane mode, activate your eSIM as the data line.

Keep your home SIM active for calls and texts via WiFi Calling.

Common questions

Roaming charges in Hong Kong, answered

How do I disable roaming when using dual SIM for Hong Kong?

With dual SIM, you need to disable roaming on your home SIM specifically. On iPhone: Settings > Cellular > select your home SIM line > Data Roaming (off). Then set the eSIM as your primary data line under Cellular Data. On Android: Settings > SIM Manager > select home SIM > Data Roaming (off). The eSIM stays set to allow data. This prevents AT&T from charging $10/day while your Hong Kong eSIM handles data through CMHK. Both SIM lines stay active: home SIM for calls and texts, eSIM for data at $3.99 instead of carrier roaming rates.

Can background apps trigger roaming charges in Hong Kong?

Yes, background apps are one of the most common sources of surprise roaming bills. With data roaming enabled and no day pass, AT&T charges $2.05/MB in Hong Kong. Background App Refresh on iPhone syncs mail, news, and social apps every 15-30 minutes automatically, including at 3am while you sleep. A single overnight background sync session can accumulate $50-200 in charges without you opening your phone. Disable Background App Refresh before travel: Settings > General > Background App Refresh > Off. Then disable data roaming. An eSIM replaces carrier data entirely. Background syncs bill against the eSIM's flat-rate data at $3.99, not your home carrier's per-MB rate.

How do I check how much roaming data I used in Hong Kong?

On iPhone: Settings > Cellular > scroll down to "Current Period Roaming" to see total roaming data consumed. On Android: Settings > Connections > Data Usage > Mobile Data Usage > select your SIM, then filter by roaming. Check this immediately after landing in Hong Kong to catch charges early. AT&T also sends usage alerts at 50%, 75%, and 100% of Day Pass data limits. Log into the myAT&T or My Verizon app for itemized charges from CMHK. If roaming data appeared, enable Airplane Mode, disable data roaming, and call your carrier within 48 hours. Prevent future charges with an eSIM at $3.99 for 1GB.

Does an eSIM get the same coverage as roaming in Hong Kong?

Yes. An eSIM connects to CMHK, the same network infrastructure AT&T and Verizon use for roaming in Hong Kong. You get identical towers, identical coverage area, and the same 5G speeds. The only difference is billing: your carrier charges $10/day or $2.05/MB for roaming access to these towers, while the eSIM charges $1.30/GB for the same connection. There is no coverage penalty for using an eSIM. In many cases, eSIM data speeds are faster because carrier roaming agreements sometimes throttle international users to lower priority.

How much does roaming cost in Hong Kong?

AT&T International Day Pass charges $10/day in Hong Kong, totaling $40 for a 4-day trip. Verizon TravelPass costs the same $10/day. Without a day pass, AT&T pay-per-use rates reach $2.05/MB, so a 50 MB Google Maps session costs over $100. T-Mobile includes free international data but throttles to 256 Kbps, which is too slow for navigation or video calls. A travel eSIM connects to CMHK starting at $3.99 for 1 GB with no daily activation fee and no per-MB overages.

Should I use WiFi Calling or an eSIM for calls in Hong Kong?

Use both. WiFi Calling routes calls through your home carrier over WiFi, using your home minutes. It is free on most US carrier plans. The limitation: WiFi Calling only works when connected to WiFi, not mobile data. An eSIM on CMHK at $3.99 gives you mobile data everywhere. Use WhatsApp or FaceTime over eSIM data for calls when WiFi is unavailable. Enable WiFi Calling before departure: iPhone Settings > Phone > WiFi Calling. When on hotel WiFi, calls route free through your home carrier. When on mobile data, use WhatsApp calls through the eSIM.

What happens to my home number while using an eSIM in Hong Kong?

Your home number stays fully active. With dual-SIM setup, your home SIM keeps your phone number for calls and texts while the Hong Kong eSIM handles data on CMHK. You receive calls on your home number. SMS messages arrive normally. Data routes through the eSIM at $3.99 instead of your carrier's $10/day roaming. On iPhone, set Cellular Data to the eSIM line and Default Voice to your home SIM. Both lines work simultaneously. Your home number is not affected by the eSIM installation and remains active throughout your entire trip.

Which network does a Hong Kong eSIM connect to?

Travel eSIMs for Hong Kong connect through CMHK and HKT/csl, the same carrier infrastructure your home carrier's roaming partners use. The 5G network delivers up to 180 Mbps download speed. AT&T and Verizon both route their roaming through the same towers and charge $10/day for access. An eSIM connects to the same infrastructure for $3.99/GB with no daily activation fee.

Should I enable WiFi Calling before traveling to Hong Kong?

Yes. WiFi Calling lets you make and receive calls using your home number over any WiFi network without roaming charges. On iPhone: Settings > Phone > WiFi Calling > toggle on. On Android: Settings > Connections > WiFi Calling > toggle on. Test it at home before departure. With WiFi Calling active in Hong Kong, incoming calls ring through WiFi instead of CMHK's roaming network. Combined with an eSIM for data ($3.99), you have full phone functionality at zero carrier roaming cost. AT&T, Verizon, and T-Mobile all support WiFi Calling. Check with your carrier to confirm it works for international destinations.

Is my carrier's international add-on worth it for Hong Kong?

No. AT&T International Day Pass and Verizon TravelPass both cost $10/day, activated the moment any background app touches your data connection. A 4-day Hong Kong trip costs $40 in carrier add-on fees. A Hong Kong eSIM for the same 4 days costs $15.99 on 10GB, which is 60% cheaper with no activation risk from background data. Carrier add-ons are only worth considering for single-day trips where eSIM installation is not feasible.

Do I need to register a SIM card in Hong Kong?

Real-name registration required since 2023; passport needed for prepaid SIMs This applies to local physical SIM cards only. A travel eSIM installed before departure does not require local registration. It activates through your provider's app and connects to CMHK without any in-person paperwork. Plans start at $3.99.

Is ship WiFi enough to avoid roaming charges near Hong Kong?

Ship WiFi packages are the correct tool for internet access at sea. Plans range from $15-35/day for basic browsing to $35-60/day for streaming packages. Disable cellular data and use WiFi only while at sea. Ship WiFi works for messaging apps, email, and light browsing. Video calls and streaming require higher-tier packages. The limitation: ship WiFi does not work during port stops when you are ashore in Hong Kong. For port days, use your eSIM at $3.99 on CMHK's shore network. Airplane Mode plus ship WiFi at sea, eSIM on shore, eliminates all surprise maritime or carrier roaming charges.

How do I track my data usage to avoid roaming overages in Hong Kong?

On iPhone, go to Settings > Cellular > scroll down to "Current Period" for total data used. Reset the counter before your trip: scroll to the bottom and tap "Reset Statistics." The counter tracks all data from that moment forward. Check it daily in Hong Kong. "Current Period Roaming" shows only the data charged to your roaming connection on CMHK. If you are using an eSIM, the eSIM line shows usage under its own section. Set a mental alert at 80% of your plan size. When you hit that threshold, switch to WiFi-only for heavy downloads.

Will I get charged if my phone is in my pocket in Hong Kong?

Yes. Your phone does not need to be in your hand to trigger roaming charges in Hong Kong. Background processes sync email, update weather, refresh social feeds, and ping location services automatically through CMHK. AT&T International Day Pass activates the moment any data crosses the connection, even a single push notification received while your phone sits in your pocket. That costs $10 for the calendar day. Disable data roaming before landing: Settings > Cellular > Data Roaming (off). Without this step, your phone generates charges from CMHK without you touching it. An eSIM at $3.99 handles all background syncs at flat-rate pricing.

If something goes wrong

When your eSIM does not connect in Hong Kong

QR code not scanning (carrier lock)

If the QR code scan fails during installation, your phone may be carrier-locked to your home network. Contact your home carrier to confirm your device is unlocked before traveling to Hong Kong. Carrier-locked phones cannot install eSIM profiles from any other provider.

Plan activated before landing

If you activated your Hong Kong eSIM before landing, it may start consuming data before you arrive. Keep the eSIM profile toggled off in Settings until you land at Hong Kong International (HKG). Activate it only after clearing customs to avoid using data before your trip starts.

eSIM not showing in Settings

If your eSIM profile does not appear in Settings after scanning the QR code, restart your device. On iPhone, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This resets cellular configuration and forces the eSIM profile to appear.

5G not connecting (fallback to LTE)

If 5G does not connect on CMHK in Hong Kong, manually set your phone to LTE in Settings > Cellular > Cellular Data Options > Voice & Data. LTE provides reliable speeds for navigation and messaging in most areas of Hong Kong.

Provider app shows data used but phone shows none

Discrepancies between your provider's dashboard and your phone's data usage counter in Hong Kong are normal — carrier billing and device-side tracking update at different intervals. Trust your provider's dashboard for accurate remaining balance on CMHK. Phone counters reset with network settings changes.

Quick reference